The latest KLAS study on Medical Transcription Services Organizations (MTSOs) sheds more light on the role of speech recognition in the onshore/offshore dilemna. Michael K. Smith and Stacilee Whiting analyze the latest trends in the ever-changing world of transcription outsourcing in this month’s Advance Magazine:
Providers have begun to evaluate if editing services should be engaged domestically or offshore. KLAS has observed the beginning of acceptance of offshore transcription but preference for domestic, onshore editing. Providers who accept offshore transcription expect the editorial staff to be onshore to enhance the language proficiency, but there is not sufficient experience to determine the extent at which this is occurring. Some providers indicate they are willing to redirect some of the speech recognition operational cost savings to shifting offshore MTSO work back onshore.
The need for transcription is increasing due to :
1) electronic medical records and the need to populate them quickly and
2) speech recognition services needing editing on the back end. For these reasons, many MTSOs are increasing their capacity.
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