1. Integration. Philips helps define and integrate the optimal set of SpeechMagic features; this includes input channels and the ability to deploy in Citrix Access infrastructures or on Windows Terminal Servers.
2. Deployment. Deployment services prepare for fast system roll-out with the aim of facilitating user acceptance and minimizing downtime during implementation and set-up.
3. Support. Support services provide the knowledge and tools for optimal system maintenance and fast resolution of technical issues, including training and workshops as well as standby and third-line support.
4. Productivity. Productivity services round up the service package, as Philips experts analyze end users’ working methods, evaluate results and user satisfaction, and provide recommendations to optimize workflows and processes.
Marcel Wassink, CEO of Philips Speech Recognition Systems, comments:
Philips has acquired a unique wealth of knowledge and proficiency while working with the world’s largest healthcare speech recognition sites which stretch across city-, region- and even country-wide health systems. The service offering now enables our SpeechMagic partners to apply this knowledge and experience directly to their IT applications. Our technicians, developers and consultants will help them design optimal solutions that boost productivity in hospitals and provide physicians with better information.”